Description:
Join us in the fight for what's right!North Carolina Personal Injury Lawyers is seeking an experienced Personal Injury Attorney to be responsible for managing all non-priority client files from assignment date throughout treatment process and until disbursement.
Responsibilities:
Client Service
- Assign cases to Case Managers.
- Conduct attorney reviews of all non-priority cases to monitor cases for coverage/liability issues, ensure clients are treating, medical management, spot over-treatment, monitor customer service aspect of case, make sure clients are released in a timely manner, etc.
- Monitor & manage departmental standards in terms of client contact percentage & checklist items.
- Communicate with clients to promote world class client service and to also help medically manage cases.
- Handle escalated calls that require attorney communication.
- Supervise Case Management Supervisor to ensure he/she carries out his/her duties.
- Attend and participate in weekly pre-litigation conferences with litigation attorney to determine whether to present top offers to clients or consider for possible litigation.
- Review all client surveys & discuss items that need to be addressed with Case Management Supervisor.
- Perform annual review of Case Management Supervisor; assist with annual reviews for Case Management team members.
- Manage employee issues that may arise in collaboration with the firm HR Director.
- Communicate with all external persons as needed, to facilitate moving case forward.
- Answer questions from Case Managers & Case Management Supervisor to help move cases forward.
- Process loan request/documents.
Medical Records
- Oversee all aspects of the medical records department.
- Monitor case flow and ensure files are A/S reviewed in a timely manner.
- Review files to determine if clients are released or should be released, in an effort to get files A/S'd and out to insurance company.
- Address questions from Medical Records Supervisor as well as from other members of medical records department.
- Oversee department to ensure all metrics are satisfied.
- Review files to determine whether treatment is related to auto accident-induced injuries.
- Find solutions when medical records staff are having difficulty getting medical records.
Settlement
- Perform settlement appointments regularly.
- Handle all withdrawal and terminations of the pre-litigation department.
- Strategize for ways to improve value of cases for client benefits.
- Improve time-on-desk metrics as they relate to CSS and Medical Records departments.
- Review all new non-priority cases for Statute of Limitations and adjust Litify accordingly.
- Utilize the dashboard reports to analyze files ready to A/S.
- Review Settlement Memo's after negotiations are complete for accuracy.
- Answer questions from other attorneys and team members regarding settlements.
- Review releases.
- Handle all conversations with adjusters, regarding issues, post-settlement.
- Ensure the DLAW method of asking for referrals is employed during each disbursement.
Qualifications:
- Juris Doctor from an ABA accredited law school
- Admission in good standing to NC State Bar; admission to SC State Bar a plus
- 5+ years of personal injury practice experience preferred
- Must have passion for client service and building a world-class operation
- Ability to build strong relationships, manage multiple priorities and lead others
- Supervisory experience highly preferred
- Ability to multi-task while maintaining high attention to detail
- Excellent analytical, oral and written communication skills and attention to detail
- Ability to work independently in a fast-paced, high-volume practice
- Demonstrate the highest level of personal integrity, client confidentiality & adherence to ethical standards
- Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
- Experience using Litify or other CRM software preferred
- Bilingual (Spanish) a plus