Description:

Build a brilliant future with A Business Insurance Company
The AVP, Team Manager - Allied Healthcare (AHC) is a first line manager responsible for assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. This person combines excellent technical claims handling, people management, and leadership skills. AVP's provide managerial support, guidance and mentorship to their assigned team. This person also:

Drives employee engagement, adjuster development, and team performance and growth
Drives Key Performance Indicators and adherence to A Business Insurance Company USA Best Practices through managerial diary and file audits
Reviews coverage analyses drafted by team, including denials
Drives litigation management behaviors within assigned team
Identifies and provides solutions for key issues and trends to senior claims management
Allocates new incoming claims, reopened claims, and claims that may need transfer due to severity
Acts as the escalation point for customer and broker complaints
Assists VP in preparing and presenting reserve analysis and claims trends
Takes an active role in the Claims/UW/Actuarial feedback loop
Plays an active role in recruitment and on-boarding

Person specification:
The US Claims team at A Business Insurance Company is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing A Business Insurance Company's strong brand built on a long history of outstanding claims handling.

10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
5+ years of Professional Liability claims experience. Allied Healthcare (AHC) Professional Liability claims experience is a must.
4+ years of Claims management experience
Leadership and people management skills
Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
Excellent analytical, critical thinking, verbal and written communication skills
Strong rapport-building and relationship effectiveness skills

Additional Factors Considered:

Subject matter expertise
Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization