Description:
Position Purpose:The Sr. Risk Management Associate (Litigation) will be an integral member of the Risk Management team, supporting the Operations team in managing real estate assets. This position will be primarily focused on general liability claims and RMIS system management (60%) but will involve general risk management support such as generating COI's, working with lenders, obtaining quotes for new assets, processing of invoices, reviewing contract language and other duties as necessary to support departmental needs (40%).
Responsibilities:
- Work closely with the IT department and external vendors to enhance and optimize the RMIS system, ensuring it meets the company's specific requirements and aligns with industry best practices
- Manage relationships with TPAs, ensuring effective communication, adherence to service level agreements, and quality control
- Claims Adjudication: Oversee the evaluation, investigation, and adjudication of complex claims, including those related to commercial, general liability and property, providing guidance and support to adjusters and defense attorneys in claim resolution and settlement strategies
- Assess risk transfer opportunities to third-parties and draft all tender documents when risk transfer is identified
- Prepare and provide claim data for monthly and quarterly reports
- Monitor the performance of the TPAs, establishing performance metrics and conducting regular evaluations as well as identify areas for improvement, implement corrective measures, and provide ongoing training to Operations team effectiveness and efficiency
- Compliance and Regulations: Stay updated with industry regulations, legal requirements, and emerging trends in risk management, ensuring compliance with regulatory standards and company policies, including timely reporting, documentation, and adherence to claims handling protocols
- Foster a customer-centric approach within the Risk Management Department, emphasizing prompt and accurate FNOL, coverage issues, claim investigations, timely response to litigation, and effective communication
- Collaboration: Collaborate with other departments, such as investments, development, legal, operations and IT, to ensure seamless operations and optimize overall department performance, providing insights and recommendations to SVP of Risk Management
- Support Risk Management team on additional tasks as needed and provide coverage for team members while out of office
Education/Experience Requirements:
- Bachelor's degree in Business, Insurance and Risk Management, or a related field (equivalent experience may be considered)
- Minimum of 7 years of experience in a claims-heavy organization (4 years litigated claims experience) or claims supervisor at a TPA, insurance carrier or broker, with a focus on commercial real estate organizations or construction, general liability litigation, and property
- Strong knowledge of claims handling processes, insurance industry regulations, and best practices
- Experience in managing claims systems (preferably Riskonnect) and processes
- Experience working with TPA's is highly desirable
- Relevant professional certifications (e.g., AIC, CPCU) are a plus
About You:
- Demonstrated ability to be a self-starter, work independently and multi-task
- Excellent written and verbal communication as well as interpersonal skills
- Exceptional customer service skills and a passion to help others
- Detail-oriented and highly organized
- Advanced Excel skills
- Proficiency in using RIMIS software and related tools
