Description:

Summary:
Provides consumer protection counseling, recurring legal disclosures and reviews, sales and marketing contract support, and development of playbooks, templates, and scalable legal guardrails.

Key Responsibilities:

Provide day-to-day legal counseling on consumer protection requirements affecting advertising, sales, marketing, enrollment, contracting, billing, servicing, retention, cancellation, and customer communications.
Conduct recurring reviews of disclosures, scripts, webpages, digital experiences, promotional materials, customer notices, and business processes for legal compliance and consistency.
Draft, review, and negotiate sales, marketing, lead generation, agency, vendor, promotional, and related commercial agreements.
Develop and maintain playbooks, templates, checklists, standard clauses, approval criteria, and scalable legal guardrails for business teams.
Partner with Marketing, Sales, Digital, Product, Customer Care, Compliance, Privacy, Billing, Collections, and Operations to implement legal requirements in practical workflows.
Research and monitor federal and state legal developments and translate them into concise guidance, training, contract updates, and operational recommendations.
Support internal assessments, audits, issue remediation, complaint trends, and regulator or litigation response in coordination with subject-matter leaders.
Escalate material or novel risks with clear legal analysis, options, and recommended next steps.
Promote consistent documentation, knowledge management, and repeatable review processes across Consumer and Small Business legal support.

Relevant Legal and Regulatory Expertise:

Federal Trade Commission Act and state unfair or deceptive acts or practices laws.
Telephone Consumer Protection Act, telemarketing, and call-recording requirements.
CAN-SPAM, lead generation, consent, and electronic marketing.
Auto-renewal, negative option, subscription, cancellation, and recurring billing laws.
Advertising claims, endorsements, promotions, pricing, and disclosures.
Consumer contracts, electronic commerce, privacy, and data-use requirements.
Review and negotiate marketing, sponsorship, and lead generation contracts

Leadership and Operating Model Responsibilities:

Apply the factory-versus-strategic service model, using approved resources for repeatable work and escalating novel, high-risk or strategic matters appropriately.
Help establish service levels, intake requirements and quality standards for recurring reviews and marketing contracts.
Partner with Compliance Strategy & Architecture while maintaining clear accountability for legal advice and operational compliance.
Promote collaboration, knowledge sharing, training, data quality and continuous improvement across the legal team.

Required Qualifications:

Juris Doctor from an accredited law school and active membership in good standing in at least one U.S. state bar.
Seven to 10 years of relevant legal experience, with meaningful experience in consumer protection, advertising, marketing, customer contracting, privacy, or regulatory counseling.
Ability to convert complex legal requirements into clear, scalable business guidance and practical controls.
In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.