Description:

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function
A member of the Legal Staff, this individual will be principally responsible for providing legal services to the Mortgage Servicing Operations. This individual's duties will include: providing legal advice and counseling to all mortgage servicing functions; communicating changes in laws and regulations; drafting and reviewing mortgage servicing disclosures and communications to borrowers; drafting responses to escalated complaints; assisting with title insurance claims and litigation matters; counseling Compliance, Business Controls, Risk and Vendor Management on servicing laws and regulations; reviewing and revising policies and procedures and coordinating with other members of the Legal Staff on the provisions of legal services to Servicing Operations. The Chief Counsel will also be responsible for supervising in-house legal counsel providing legal advice to Servicing Operations.

Direct Reports
Supervisor – Litigation Case Management

Principal Duties:

Monitor, research and interpret federal and state laws and regulations applicable to mortgage servicing specifically and consumer finance generally including but not limited to RESPA, FCRA, FTC Act, TCPA, FDCPA, TILA/HOEPA, SCRA, National Flood Act, Dodd-Frank Act;
Provide legal advice to Servicing Operations on complex legal issues, compliance policies and risk management;
Provide legal advice in connection with the development of home ownership preservation alternatives to foreclosure and other loss mitigation strategies
Counsel Compliance, Risk Management and Business Controls on servicing laws and regulations;
Draft and review responses to government agencies regarding escalated consumer complaints and aid with examinations and investigations;
Draft and review regulatory disclosures and customer communications;
Participate in the review and revision of servicing policies and procedures and training manuals; conduct comprehensive training on laws and regulations related to Servicing Operations;
Review and comment on proposed legislation;
Assist Servicing Operations in managing title claim issues;
Review and manage pre-dispute litigation matters on servicing issues;
Provide support to in-house litigation staff on matters involving servicing allegations;
Provide support and advice to the management of outside foreclosure and bankruptcy counsel;
Provide legal advice to ARM and REO functions;
Provide legal support to Global Security on allegations of mortgage fraud; Assist Corporate Security with internal investigations;
Provide advice and counseling in connection with risk assessments (including legal risk assessments), compliance testing, internal audits and state and federal examinations of mortgage servicing operations;
Build and maintain working relationships with Servicing Operations Management, Compliance, Internal Audit and Risk functional partners.
Manage legal staff supporting Servicing;
Assume responsibility for special projects as assigned;
Any other job responsibilities requested by management.

Other duties as directed Education and Experience Requirements

Law Degree.
Membership in good standing in state bar.
Minimum of 15 years of full-time legal practice with substantial experience in regulatory compliance, focused on residential mortgage servicing issues, in a law firm or in-house setting.

Knowledge, Skill and Ability Requirements

Familiarity with FNMA, FHLMC, GNMA Servicing Guidelines.
Ability to achieve consensus among competing objectives and constituencies.
Strong client service orientation.
Excellent interpersonal communication and leadership skills, including the ability to influence others, foster teamwork and drive for results and change within a large and complex organization.
Ability to analyze complex issues, develop creative solutions and provide sound, practical and reasoned legal advice to business client.
Excellent verbal/written communication skills, excellent listening skills and teamwork skills.